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Returns & Warranty - Policies & Procedures


We hope that you are pleased with your purchase from us. However, we understand that there are times when you may need to return goods to us.

1. Goods Faulty on arrival
2. Incorrect goods received
3. Goods damaged in transit
4. If you have changed your mind or you ordered the wrong items.
5. Goods faulty in warranty period
6. Goods containing software
7. Installation of equipment
8. How to return goods
9. Refunds
10. Address for returns

1. Goods faulty on arrival:

If your goods are faulty on arrival, you have 14 days to inform us of the fault. When the goods are returned to us and the fault has been verified, we can either issue a full refund to you (via your original payment method) or supply a replacement.

2. Incorrect goods received:

If you received incorrect goods due to an error on our part, please return them to us and we can either issue a full refund to you (via your original payment method) or supply alternative items.

3. Goods damaged in transit:

If your goods were damaged in transit, we request that you report it to us within 7 days. Once the damaged goods are returned to us, we can either issue a full refund to you (via your original payment method) or supply a replacement.

4. If you have changed your mind or you ordered the wrong items:

If you have changed your mind or ordered the wrong items and you wish to return your goods then, in line with the Distance Selling Directive (DSD) you have a right to cancel, provided you inform us of this decision within 7 days following receipt of the goods.

The goods must NOT be opened nor used and must be ‘as new’ when returned to us. Once you’ve informed us of your decision to return unwanted goods, please package the relevant item(s) securely and return it to us so that we receive it within 14 working days of the day after the date that the item was delivered to you. Please note that you will be responsible for returning the items to us and any costs that this involves.

Once the goods are received by us, we’ll issue a refund for the cost of the goods to your original payment method MINUS the original postage and packaging costs incurred by us. Postage is calculated using the standard Royal Mail rates.

5. Goods faulty in warranty period:

If your goods develop a fault 14 days or more after receipt, then (provided your product is within its warranty period, which is usually 12 months), you are entitled to a warranty repair or replacement.

The product can be returned to us for exchange. Please see below for information on returning items to us. Alternatively, some manufacturers provide a repair or replacement service and/or dedicated telephone help facilities for your convenience which we recommend you utilise in order to correct the fault as quickly as possible.

Please contact the relevant manufacturer and they will provide instructions on how to return the product for repair or replacement. Contact details are given below:

Manufacturer Telephone Notes
SanDisk 0207 365 4193
Jabra 01784 220 179  
Motorola 0871 641 2130  
Nokia 08700 555 777 Support
Nokia 08450 54 54 54 Service Centre Locator
Panasonic 08705 159159  
Samsung 01932 455 000  
Sharp 01603 269950  
Siemens 0870 533 4411  
Sony Ericsson 0870 523 7237 Support and Repair Services

6. Goods containing software

Unwanted software cannot be returned for a refund unless it's unopened and in its original packaging. If you wish to return unopened software, please refer to the returns procedures above.

We have to follow this policy because the return of opened software could lead to a possible breach of the Copyright, Designs and Patent Act (CDPA) 1988.

If you've bought software and the media is physically faulty, then normally this is swapped directly with the manufacturer or publisher. Please use the contact information within your user manual to arrange this.

7. Installation of equipment

Car kits must be tested before installation as they cannot be returned after installation. Installation of equipment, including car kits, must be carried out by a suitably qualified professional technician. All Mobile Accessories cannot be held responsible for any costs associated with the installation, use, testing or subsequent removal of equipment.

8. How to return goods:

Please include a note of your order reference number and indicate whether you wish to receive a refund or replacement. Failure to supply this information may delay your replacement or refund.

If you are returning faulty items, please enclose a note detailing the fault.

Returns must be complete with all packaging, manuals, CDs, cables, screws, mounts etc. (where applicable). Incomplete items will be returned to the customer at their expense.

We highly recommend that goods up to £30 in value are sent by Royal Mail Recorded Delivery and goods over £30 in value are sent by Royal Mail Special Delivery (or similar) to ensure that any losses are covered by Royal Mail insurance.

Please note: If you are returning items to us - we cannot be held responsible for any goods lost or damaged in transit as this is entirely out of our control.

Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense.

9. Refunds:

Any refunds will be provided within 30 days. Refunds are made to the same credit/debit card that was used for the purchase.

10. Address for returns: