Delivery charges
Delivery methods
Delivery times
Delivery addresses
UK orders only
Order processing
Out of stock items
Further information

Delivery charges

Delivery is free of charge for all orders.

Delivery methods

Orders are usually dispatched via the Royal Mail and MAY require a signature upon receipt.

If a signature is required but no one is available to sign for the delivery, a card will be left at the delivery address and the item may then be picked up from your local Royal Mail depot or you can request a re-delivery on a convenient date. When picking up mail, please take an item of I.D. along with you for verification of identity.

Once your order has been despatched, Royal Mail deliveries usually arrive within 2 working days but please allow 5 working days, especially during busy postal periods or for deliveries to remote areas (e.g. Shetland Isles).

In exceptional circumstances we reserve the right to use alternative methods of shipment.

Delivery times

Delivery times are from Monday to Saturday, usually between 8.00am and 12 noon.

Delivery addresses

Goods can only be delivered to the cardholders address or a verifiable place of work. If a work delivery is required then you MUST supply the company name and address in the work delivery section at the time of ordering. Failure to supply a company name or valid address will result in the package being sent to the registered card address by default.

UK orders only

Please note that, currently, we only ship goods within the UK (including Northern Ireland, Channel Islands, Isles of Scilly, Shetland Islands, Orkney Islands and Outer Hebrides). Orders for customers outside the UK will not be processed.

Order processing

We endeavour to process and despatch all orders within 5 working days, subject to stock status and availability. Orders are processed Monday to Friday 9.00AM to 5.00PM. We do not process orders during weekends or Bank Holidays.

Out of stock items

Any items out of stock items will be placed on back order and we will contact you as soon as possible by email to advise of the delay, provide an estimated delivery date if available and offer you the opportunity to cancel your order.

Further information

If you require any further assistance, please contact us via e-mail